{"id":7999,"date":"2026-01-20T10:31:01","date_gmt":"2026-01-20T09:31:01","guid":{"rendered":"https:\/\/www.asturcilla.com\/shipping-and-returns-policy\/"},"modified":"2026-05-05T11:23:06","modified_gmt":"2026-05-05T10:23:06","slug":"shipping-and-returns-policy","status":"publish","type":"page","link":"https:\/\/www.asturcilla.com\/en\/shipping-and-returns-policy\/","title":{"rendered":"Shipping and Returns Policy"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_flex_section\">\n<div class=\"et_pb_row_0 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_0 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_16_24 et_flex_column_16_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h1>SHIPPING AND RETURNS<\/h1>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_1 et_pb_column et-last-child et_flex_column et_pb_column_empty et_pb_css_mix_blend_mode_passthrough et_flex_column_8_24 et_flex_column_8_24_tablet et_flex_column_24_24_phone\"><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_1 et_pb_section et_section_regular et_block_section\">\n<div class=\"et_pb_row_1 et_pb_row et_block_row\">\n<div class=\"et_pb_column_2 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h2>SHIPPING<\/h2>\n<p>At Asturcilla, we ship across mainland Spain using specialized transport companies to ensure our products arrive in perfect condition<\/p>\n<ul>\n<li>Delivery time: up to 5 business days from the order confirmation date.<\/li>\n<li>Order preparation: all orders placed before 12:00 p.m. are prepared and shipped the same business day.<\/li>\n<li>Tracking: you will receive an email with tracking information as soon as your order leaves our facilities.<\/li>\n<li>Shipping cost: calculated automatically at checkout and may vary depending on destination and volume. Orders over \u20ac50 qualify for free shipping.<\/li>\n<\/ul>\n<p>We do not currently ship to the Balearic Islands, Canary Islands, Ceuta, or Melilla.<\/p>\n<h2>RETURNS<\/h2>\n<p>We want you to fully enjoy our products. If your order arrives damaged, incomplete, or with any error, please contact us within a maximum of 48 hours from receipt.<\/p>\n<ul>\n<li>Damaged product: if any jar arrives broken or defective, we will send a replacement or issue a refund.<\/li>\n<li>Incorrect order: if you receive a product that does not match your purchase, we will arrange an exchange at no additional cost.<\/li>\n<li>We do not accept returns due to change of mind once the order has been shipped.<\/li>\n<\/ul>\n<p>You can contact us by emailing <strong><em>info@asturcilla<\/em><\/strong>.<strong><em>com<\/em><\/strong> or through our <strong><a href=\"https:\/\/www.asturcilla.com\/en\/contact\/\">contact form<\/a><\/strong> including your order number and a brief description of the issue.. We will respond as soon as possible.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7999","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.asturcilla.com\/en\/wp-json\/wp\/v2\/pages\/7999","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.asturcilla.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.asturcilla.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.asturcilla.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.asturcilla.com\/en\/wp-json\/wp\/v2\/comments?post=7999"}],"version-history":[{"count":4,"href":"https:\/\/www.asturcilla.com\/en\/wp-json\/wp\/v2\/pages\/7999\/revisions"}],"predecessor-version":[{"id":8019,"href":"https:\/\/www.asturcilla.com\/en\/wp-json\/wp\/v2\/pages\/7999\/revisions\/8019"}],"wp:attachment":[{"href":"https:\/\/www.asturcilla.com\/en\/wp-json\/wp\/v2\/media?parent=7999"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}